Privacy Policy
Last updated: April 2025
Who we are
NeuroAxis Ltd is a private ADHD assessment clinic registered in England and Wales. We are the data controller for information collected through this website and during our clinical services. Contact: info@neuroaxis-adhd.com
What data we collect
We collect information you provide when booking an assessment, completing pre-assessment questionnaires, using our contact form, or using our AI chat assistant. This may include your name, email address, phone number, date of birth, and health information relevant to your assessment. We also collect standard website analytics data (pages visited, browser type, approximate location) via cookies, subject to your consent.
How we use your data
We use your data to: deliver your ADHD assessment and produce your clinical report; communicate with you about appointments and results; respond to your enquiries; improve our services; and comply with our legal and regulatory obligations as a healthcare provider.
Legal basis
We process your data on the basis of: contractual necessity (to deliver the service you have booked); legitimate interests (to respond to enquiries, improve our services); explicit consent (for marketing communications and non-essential cookies); and legal obligation (regulatory compliance as a healthcare provider).
Data sharing
We share data with: our clinical technology partners (Semble, for appointment management); payment processors (Stripe, for secure payment); and cloud infrastructure providers (Supabase, Vercel). We do not sell your data. We do not share your health information with third parties for marketing purposes.
Data retention
Clinical records are retained for a minimum of 8 years in line with NHS and professional standards. Contact enquiry data is retained for 2 years. Website analytics data is retained for 26 months.
Your rights
You have the right to: access the data we hold about you; correct inaccurate data; request deletion (subject to retention obligations); restrict or object to processing; and data portability. To exercise any of these rights, contact info@neuroaxis-adhd.com.
Cookies
We use essential cookies to operate the website, and analytics/marketing cookies subject to your consent via our cookie banner. See our Cookie Policy for details.
Changes
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the website.
Contact
For any privacy-related queries: info@neuroaxis-adhd.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.